Privacy Policy

Effective Date: March 7, 2025

Fathom Plumbing Solutions ("Company," "we," "us," or "our") values your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website (www.fathomplumbingsolutions.com) and our services. By using our website and services, you agree to the terms outlined in this Privacy Policy and Terms and Conditions.

1. Information We Collect

We collect various types of information, including:

Personal Information: Name, phone number, email address, mailing address, and other details provided when you schedule an appointment, request a service, or communicate with us.
Payment Details: Credit card information and transaction details when making a purchase.
Account and Login Information: Email address, password, and purchase history.
Automated Information: IP address, browser type, device information, and usage details collected through cookies and similar technologies.
Behavioral Data: Page response times, length of visits, page interaction information, and navigation methods.
Customer Feedback and Preferences: Comments, feedback, product reviews, recommendations, and personal profiles.
Text Messaging Opt-In Data: If you opt into receiving text messages, we collect your phone number and communication preferences.

When you conduct a transaction on our website, we collect personal information such as your name, address, and email address. Your personal information will be used for the specific purposes outlined in this policy. See Terms and Conditions.

2. How We Use Your Information

We collect and use the information for the following purposes:

Provide and manage our plumbing services.
Process transactions securely.
Communicate with you regarding appointments, updates, promotions, and service-related notifications.
Provide customer assistance and technical support.
Improve our website, services, and customer experience.
Create aggregated statistical data to enhance services.
Comply with legal obligations and industry regulations.

3. Information Storage and Security

Fathom Plumbing Solutions is hosted on the Wix.com platform. Wix.com provides the online infrastructure that allows us to sell products and services. Your data may be stored through Wix.com’s databases and general applications on secure servers behind a firewall.

All direct payment gateways offered by Wix.com adhere to PCI-DSS security standards as managed by the PCI Security Standards Council (including Visa, MasterCard, American Express, and Discover). These standards ensure the secure handling of credit card information.

4. Information Sharing and Disclosure

We do not share, sell, rent, or distribute your personal information, including mobile information, to third parties or affiliates for marketing or promotional purposes. We may disclose your information under the following circumstances:

Service Providers: We may share information with trusted vendors who help us operate our business (e.g., scheduling software, payment processors), but they are prohibited from using it for any other purpose.
Legal Requirements: We may disclose information when required by law, to comply with legal processes, or to protect our rights and customers.
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred.

Text messaging originator opt-in data and consent will not be shared with any third parties.

5. Your Choices and Opt-Out Rights

Text Messages: You may opt out of receiving text messages at any time by replying STOP to any message. For help, reply HELP or email us at info@fathomplumbingsolutions.com.
Emails: You may unsubscribe from marketing emails by clicking the "unsubscribe" link included in the email.
Cookies: You can adjust your browser settings to refuse cookies or notify you when they are being used.

6. Mobile Messaging Terms & Conditions

By providing your phone number, you agree to receive informational messages (appointment reminders, account notifications, etc.) from Fathom Plumbing Solutions.

Message Frequency: Varies
Message and Data Rates May Apply
Opt-Out: Text STOP to cancel at any time.
Customer Support: Text HELP for assistance or contact us at info@fathomplumbingsolutions.com.

Fathom Plumbing Solutions collects opt-in verbally from customers in person or via phone call. When registering a phone number, customers are informed that "Message and data rates may apply," "Message frequency may vary," and that they can "text HELP for support or more information and STOP to unsubscribe at any time, and no further messages will be sent." Phone numbers will not be shared with third parties for marketing or promotional purposes.

By submitting any forms and signing up for texts, you consent to receive text messages from Fathom Plumbing Solutions at the number provided, including messages sent by auto-dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available), and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties for marketing or promotional purposes. For more information, contact us at 734.822.7582 or info@fathomplumbingsolutions.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you don’t want us to process your data anymore, please contact us at info@fathomplumbingsolutions.com.